Terms & Conditions


Please ensure that you read and understand the terms and conditions before booking our course Online, at our center/office, or over the phone. It is expected that you have read and understood the terms and conditions before making any booking with us.

We are within our rights and authority to change the prices of our services and/or products without any prior notice until the customer has made the payment.

Trainee’s 100% attendance is compulsory and late arrivals will be subject to the policies of our accreditation/certification bodies.

All bookings are subject to the availability of spaces and relevant resources.

Customers who make the booking via phone, email, or through our website are liable for any balance outstanding (if any) in full before attending the class on the first day of training.

Candidates must be eligible to attend the training course you book with us. Please check that you meet all criteria before reserving a space on any of the Safetymark courses.

Reservations/bookings made online, at one of our centers, or over the phone are non-refundable; course dates and timing cannot be changed by customers.

Reservations made online can be transferred to any individual who is eligible to attend.

Safetymark Training reserves the right to change the venue of training to another suitable venue. We will notify all candidates via email, text, or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

In the unlikely event of cancellation of any courses by Safetymark Training, damages shall be limited to a full refund of the course fee only.

All certificates are delivered via royal mail, First class. Collections can be made by customers with prior notification only.

For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.

There will be a charge for Re-sits. It may vary from course to course.

All customers are responsible for providing Safetymark Training with correct and accurate information (using clear handwriting) with respect to their name(s), contact numbers, and physical address, as requested by the admin, where all certificates will be dispatched.

Room for in-house training provided by the customer should be in good size and condition to allow for practical training.

The training facilities should conform to the minimum standards expected of any organisation with regard to lighting, ventilation, access, etc. These should be discussed at the time of booking and may require a visit from a representative of Safetymark Training prior to the commencement of training. If the facilities are deemed unsuitable then we will endeavor to arrange a local alternative. In all cases, the final decision rests with the management of Safetymark Training and any costs incurred will be invoiced to the client.

Cancellation by Client/In-house Training Bookings

Courses canceled, in writing, by the client become liable for the following charges:

– 28 days or more notice.. Full refund
– 21 days or more notice.. 25% of total cost
– 14 days or more notice.. 50% of total cost
– Less than 14 days notice.. 75% of total cost
– Less than 36 hours notice.. Full amount payable

These refunds do not apply to ‘open courses’ advertised on our website.

The following policy would be applied to cancel/re-schedule any ‘open courses’ advertised on our website.

  • – 7 days or more notice.. Full refund or re-schedule
    – More than 48 hours but less than 7 days.. 50% cancellation or re-schedule fee
    – Less than 48 hours.. No Refund or No re-schedule
  • 14-day cooling-off cancellation and full refund applicable only for eLearning courses providing the course material and/or the eLearning Online platform has not been accessed.

Candidate Substitution

Clients may substitute candidates for the course at any time before the commencement of the training.

Use of our website

Please read and understand the terms before the use of our website:

  • The content of the pages of this website is for your general information and use only. We can modify them according to our business needs and suitability anytime without any notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us and will not be passed on to third parties.

Your name

Your Phone number

Your address

Your company and/or your Job Title

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.